Refund policy

Refund & Return Policy
 
 
We offer a 30‑day return window. You may submit a return request within 30 calendar days from the date you receive your goods.
 
Return Eligibility
 
- Goods must be in original condition, unused, undamaged, with original packaging intact.
- You are required to provide order proof for return application.
- All returns must obtain a pre‑approved RMA (Return Merchandise Authorization) number from us first.
- We will NOT accept any returned parcels without a valid RMA number. Shipments sent without RMA will be refused upon receipt.
 
How to start a return
 
Please contact us by email: johnson@jintop.cc to apply for your RMA number.
After your return request is reviewed and approved, we will send the exact return‑to address and full handling instructions to you via email.
We do NOT publish a fixed public return address on this website.
 
Shipping cost for returns
 
Return shipping fees are borne by the buyer, except for confirmed manufacturing quality defects caused by our side.
For quality‑related returns, we will confirm responsibility after you provide photos or video evidence of the defective items.
 
Damages, defects & wrong‑item receipt
 
Please inspect your goods immediately upon delivery.
If you receive defective, damaged or incorrect items, please contact us right away with photos or video proof. We will assess the case and provide feasible solutions.
 
Non‑returnable items
 
The following situations / products are not eligible for return:
 
1. Custom‑made, specially‑configured orders according to buyer’s requirements.
2. Goods showing damage caused by improper installation, misuse, human‑caused wear and tear.
3. Consumable spare parts.
4. Sale‑discounted clearance items.
5. Hazardous materials and related accessories.
 
Refund processing
 
Once we receive and inspect your returned goods, we will notify you about refund approval status.
Approved refunds will be processed to your original payment method within 7‑14 business days.
Please note your bank or payment provider may need extra days to post the refund to your account.
 
Partial exceptions
 
For bulk wholesale orders, return terms can be further discussed via email separately.